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Frequently Asked Questions
What type of payments do you accept?
We accept Paypal, VISA, MasterCard or Discover.
We do accept personal checks and cashiers checks but these orders will not be shipped for approximately 10 days pending verification of the funds. There will be a $30 charge for returned checks.
We no longer accept money orders for payment as we have experienced too many fraudulent orders that use this payment option.
How long does it take to process an order?
That depends on the item. Most items are carried in stock and ship within 24-48 hours of receiving your order. Items not in stock ship in 7-10 days.
Do you use genuine gemstones?
It depends on the item. In our descriptions we state what gemstone is used.
What is Sterling Silver?
Pure silver, like pure gold, is much too soft to create jewelry. Sterling silver, otherwise known as .925 silver is an alloy of 92.5% silver and 7.5% copper. The other alloys included in sterling silver are used to provide strength.
What is the difference between 10k, 14k, 18k and 24k gold? Does the higher the number mean more or less gold?
The term "k" for gold is an old one and is based on 24k being pure gold. The reason gold is alloyed down to 18k, 14k and 10k is to make it usable for jewelry. The higher the gold content, the softer the piece. Pure gold is very soft like lead, and jewelry pieces may lose their shape. The alloys used in 14k and 10k give the piece more strength. 10k and 14k gold are preferred due to their strength and durability for daily use.
Are half sizes available?
Yes.
Are chains included with your pendants?
A complimentary 14k gold filled chain will be shipped with each gold pendant. A complimentary sterling silver chain will be shipped with each silver pendant. The chains are 18" for ladies, and 20" for men's.
Can I print out my order and mail it in with a check?
Yes, you may mail in your order with a personal check or a cashiers check. Please remember that we do not accept money orders. Make checks payable to: My Rings and Things. (NEVER send CASH through the mail!)
Our mailing address is:
My Rings and Things
PO Box 632
Osseo, WI 54758.
What is your return policy?
Our manufacturer, South Dakota Gold Company, honors the traditions of the Black Hills Gold Jewelry industry, producing Authentic Black Hills Gold Jewelry with hundreds of items of the finest quality and detail. Each piece is warranted against defects in workmanship and manufacturing for the life of the product (gem stones, gold plated, and gold filled items are excluded.) South Dakota Gold Company reserves the right to examine jewelry to determine cause of damage, and has the option of repairing or replacing jewelry that is found to be defective. Obvious abuse and prolonged normal wear are not covered by the warranty. Any modification of Authentic Black Hills Gold Jewelry designs voids all warranties. All complimentary additions to our product are excluded from the warranty (i.e. chains, earring backs, etc...).
If you have an item you feel falls under this warranty, place it in a padded envelope and mail it to :
Attn: Repair Department
2870 N. Haines Avenue
Rapid City, SD 57701
Our product availability and pricing:
We have made every attempt to eliminate the possibility that an item displayed for sale is no longer available. However, because our inventory does change occasionally, product availability and pricing might change before we have an opportunity to update our web site.
While every attempt is made to enter all information accurately, we reserve the right to refuse an order for any item that has been priced incorrectly.
My Rings and Things accepts no responsibility for shipping errors related to incorrect shipping addresses provided to us by the buyer. If your package is returned to our office due to insufficient address, undeliverable, or the party has moved and did not leave a forwarding address, we will contact you with the e-mail address you provided or the phone number that you have provided. If you do not respond to our e-mails or call us within 30 days, the items will go back into our inventory and there will be no refund.
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